Two Bears Physiotherapy & Health Services

Two Bears Physiotherapy & Health Services

Quality, Professional Care

Frequently Asked Questions and Responses

If you have questions regarding our services and procedures, please take time to read the responses below first. Feel free to contact us at Two Bears Physiotherapy & Health Services if your concern is yet to be addressed. Our office is located in Elimbah, Queensland.

Q: What do I wear to a consultation? And what do I need to bring?

A: If possible, please wear loose, comfortable clothing that allows us access to whichever body part we need to treat. Be aware that, particularly in the initial appointment, we may need to examine movement of adjacent body areas as well. We will use towels to cover you during treatment, and, usually, there is only one patient in the clinic at a time.

If you can also please bring any letters, X-rays, and scans with you to your initial appointment. Depending on the issue, we may need to see your usual footwear as well.

Q: What is involved in a pelvic floor session?

A: An initial pelvic floor or continence appointment will involve a detailed chat about your current situation and past history. There will also be an external assessment using real time ultrasound and, possibly, an internal examination (with your consent) to check how each of the pelvic floor muscles are functioning and if there is a presence of prolapse and/or other issues. An individually tailored exercise program is then prescribed and some lifestyle modifications may be recommended. These exercises are then progressed during follow-up appointments.

Q: How long do consultations go?

A: Initial consultations are usually around 60 minutes; the exact length will depend on the complexity of the problem. Follow-up consultations are approximately 45 minutes. If longer time is required for follow-up appointments, we may advise you to book an extended consultation.

Q: How much are consultations and classes?

A: Please see our fees page for further information. Private health rebates are available on all consultations and classes and will depend on your level of cover (best to enquire with your health fund if you wish to know ahead of time). Medicare-funded (EPC plans) appointments are bulk billed unless an extended appointment is required (then there will be a gap payment of $25 per appointment).

Q: Do I need a doctor’s referral or clearance?

A: No, it is not necessary to have a referral from a doctor to attend physiotherapy or our classes. Please contact us if you have any questions.

Q: Is there any special requirement to join the classes?

A: Please contact us if you are interested in attending any of our classes. We prefer you to have an assessment appointment prior to attending any of the exercise classes so we can tailor exercises to you. We like to ensure you can isolate and activate pelvic floor and transversus abdominus correctly, which usually involves assessment with real time ultrasound one-on-one.

Q: Can I bring my children to the appointment or class?

A: Of course! We have many toys and carriers available for you to use at the clinic. Children do, however, remain your responsibility at all times whilst at the clinic.